Success Story Spaceflight

Valence: Spaceflight Customer Story

Spaceflight is a premier launch services and mission management provider, offering routine, cost-effective access to space, helping customers to explore beyond our planet. Think Expedia - for space travel! This is a story of how Valence partnered with Spaceflight to identify, book, and manage rideshare launches leveraging their digital estate.

CLIENT NAME

Spaceflight

INDUSTRY

Travel, Transportation, & Hospitality

PROJECT LENGTH

Over a year

TEAM SIZE

TECHNOLOGIES

Spaceflight is a premier launch services and mission management provider, offering routine, cost-effective access to space, helping customers to explore beyond our planet.

Why Now

With the growing industry of smallsats, the demand for routine, cost-effective access to space has increased exponentially. Demand, coupled with the growing number of launch vehicle providers, created an opportunity for Spaceflight to assist in identifying, booking, and managing rideshare launches.

Project Boundaries

>$1,000,000

The Project

Spaceflight needed a platform to support more customers as the business scaled and to provide customers with a single source of truth to view all their mission information.

“Our primary objective was to simplify the user experience to support the adoption of the tools,” said Alice Watkins, Valence Technical Project Manager, “In addition to adding features to make the system easier to use, we were ruthlessly focused on streamlining the experience. We improved the ease-of-use, the booking process, and functionality for Mission Control.”

The Introduction Moment

Valence was introduced to Spaceflight through a referral from a previous client. Valence has a strong reputation in the market for being able to solve just about anything. Spaceflight had a great idea and wanted to partner with someone who could really help bring their idea to life.

The Eureka Moment

Spaceflight’s team had a strong vision for the end-product and its business impact but had not previously worked on a software development effort of this nature. Spaceflight needed a partner that could guide them through the entire process. “We could tell that Valence was excited about this project and was really engaged,” says Kristen Smithson, Spaceflight vice president of business operations, “When the whole team came to the office and gave a presentation, they spoke to all our needs, and we were impressed. Valence was able to speak to the backend setup as well as how we would design it. The end-to-end capability made a difference.”

The ROI Moment

With Book My Launch and Mission Control, Spaceflight is transforming its business and the aerospace commercial space flight industry. The Mission Control tool is scalable, flexible, trackable, and provides better records, impressively advancing Spaceflight from its previous ad hoc systems. Further, the onboarding of new Mission Managers is more consistent, and Mission Managers can save time and effort compared to previous processes. And because Mission Managers can better manage customers, customers are expected to have a better experience with Spaceflight and demonstrate higher satisfaction – ultimately leading to future bookings and a stronger business.

“I appreciate that Valence was good at guiding us through the technical aspects of the project while also always treating us as equals. We felt like engaged and respected partners,” said Tony Frego, vice president of mission management, “Valence also got to know our business at a detailed level, which is not easy. It’s cool that Valence can talk about orbits with us now.”

Tony Frego, Vice President, Mission Management

TEAM